Quick summary of the types of content management that an organisation can implement. The definitions are from the Association for Information and Image Management (AIIM)
Case Management
A “case” is any project, transaction, service or response that is “opened” and “closed” over a period of time to achieve resolution of a problem, claim, request, proposal, development or other complex activity. It is likely to involve multiple persons inside and outside of the organization, with varying relationships to each other, as well as multiple documents and messages.
Digital Asset Management
A digital asset is media that by its very existence represents specific value that characterized it as an asset with its digital basis offering the ability to easily create new iterations capitalizing on this value. A full-fledged Digital Asset Management (DAM) system provides the necessary technologies to support all of the processes involved in making effective use of an organization’s digital assets
Document Management
Document management, often referred to as Document Management Systems (DMS), is the use of a computer system and software to store, manage and track electronic documents and electronic images of paper based information captured through the use of a document scanner.
Enterprise content management
Enterprise Content Management (ECM) is the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an organization’s unstructured information, wherever that information exists.
Enterprise Portal
Enterprise portal software provides a framework for in- tegrating information, applications, and processes across organizational boundaries. Portals do this by providing a variety of business services (such as collaboration and business intelligence) and tech- nology services (such as integration frameworks and security).
Records Management
ISO standard 15489: 2001 defines Records Management (RM) as the field of management responsible for the efficient and systematic control of the creation, receipt, maintenance, use and disposition of records, including the processes for capturing and maintaining evidence of and information about business activities and transactions in the form of records.
Web Content Management
A subsection of Content Management is Web Content Management or WCM. A WCMS is a program that helps in maintaining, controlling, changing and reassembling the content on a web-page.
Rory Ford 